Privacy Policy

Last updated: 16 July 2026. This notice explains, under Turkish Personal Data Protection Law No. 6698 (KVKK), how NashBroker, acting as data controller, processes the personal data collected through nashbroker.com and the e-Tescil portal.

This translation is provided for information purposes; in the event of any dispute, the Turkish text prevails. Template — subject to legal review before publication.

1. Data we process

• Operation data: truck and trailer plates, registration certificate details, route and customs point, the contents of transport documents (CMR, T1, carnets), driver name and contact details
• Contact data: name, company name, email, phone; WhatsApp, email and portal correspondence records
• Account and payment data: portal account details, wallet movements, invoicing details (card data is not stored by NashBroker; it is processed by the payment institution)
• Cookies and technical data: session cookies, IP address, browser and device information, site usage logs

2. Purposes of processing

2.1. Data is processed to deliver the service (registration, document preparation, coordination of the field operation with the agency), inform the parties to an operation in their own languages, keep the process traceable through the tracking number, handle payment and invoicing, improve service quality and meet legal obligations (customs legislation, tax, commercial records).

2.2. To the extent an operation requires, data may be shared with the customs administration and public bodies, with the contracted customs broker where a declaration is needed, with the contracted agency within the NashBroker Acenta Ağı (agency network) to which we route the work, and with payment and IT infrastructure providers. Beyond that, data is not sold to third parties and is not transferred for marketing purposes.

3. Retention periods

3.1. Operation and invoice records are kept for the retention periods required by the applicable legislation; account data for as long as the account remains open; correspondence records for as long as the service relationship requires. Data whose period has expired is deleted, destroyed or anonymised.

4. Cookies

4.1. The site uses cookies that are strictly necessary for the session to work. Any non-essential (analytics) cookies are subject to your explicit consent; you can delete or block cookies at any time in your browser settings.

5. Your rights under the KVKK

5.1. Under Article 11 of the KVKK you have the right to learn whether your data is processed; to request information; to learn the purpose of processing and whether the data is used in line with it; to know the third parties it is transferred to; to request correction of incomplete or inaccurate data; to request erasure or destruction; to request that these actions be notified to the third parties the data was transferred to; to object to a result arising against you from analysis carried out exclusively by automated systems; and to claim compensation if you suffer damage.

5.2. Send your requests to [email protected]; they are answered within the statutory KVKK deadlines.

6. Updates

6.1. This policy is updated as needed; the current version is always published on this page. For the terms that govern the service, see the Terms of Service page.