Terms of Service

Last updated: 16 July 2026. This agreement is formed between NashBroker and anyone requesting services through nashbroker.com or the e-Tescil portal, at the moment an operation request is submitted. By requesting a service, you are deemed to have accepted these terms.

This translation is provided for information purposes; in the event of any dispute, the Turkish text prevails. Template — subject to legal review before publication.

1. Parties and definitions

1.1. NashBroker: the owner of the e-Tescil digital portal and an intermediary service provider (platform) that connects the Customer with the Agencies carrying out the physical operations at the customs site and, where necessary, with licensed customs brokers. NashBroker has no field team of its own; the physical field operations are performed by the Agencies.

1.2. Customer: any natural or legal person requesting services on their own behalf or on behalf of a company they represent. Agency: an independent service provider, matched by NashBroker, that carries out the physical registration, documentation and operational work at the customs site under its own responsibility.

1.3. e-Tescil is NashBroker's digital customs portal; starting an operation, routing to the Agency, tracking, the document archive and online payment all run through this portal. The tracking number is the unique tracking code the system generates for each operation.

2. Description and scope of the service

2.1. NashBroker's service is to receive the Customer's request, route the work to a suitable Agency, coordinate the document and information flow between the parties through e-Tescil, and make the process traceable on one screen with a tracking number. Truck customs registration, CMR, T1 / TIR Carnet / ATA Carnet preparation and the physical operations at the customs site are carried out by the Agency, under the Agency's own responsibility.

2.2. NashBroker is not a customs brokerage firm. It does not prepare or sign customs declarations. In operations requiring a declaration, the declaration is lodged by the Customer's own customs broker; if the Customer has no broker, NashBroker connects the Customer with contracted licensed customs brokers.

2.3. Nature of the service relationship: The service contract for the physical operations is formed between the Customer and the Agency. In this relationship NashBroker is solely an intermediary; it is not a party to the physical performance of the work.

3. Agency Network

3.1. NashBroker works with a network of contracted independent Agencies across Türkiye and routes each job to a suitable Agency according to its nature and customs point. The Agencies are independent service providers; they are not employees or branches of NashBroker.

3.2. NashBroker selects the Agencies it admits to its network with reasonable care; however, the Agency carries out its physical work under its own responsibility. The Customer is informed which Agency is carrying out the operation via the tracking number.

4. Operation, approval and payment flow

4.1. The operation life cycle runs in eleven steps: (1) request submitted — WhatsApp, email or the portal; (2) tracking number issued; (3) details and route confirmed; (4) operation-specific quote communicated; (5) documents collected; (6) documents prepared and double-checked by the Agency; (7) Customer review and error reports, if any; (8) Customer approval; (9) field operations carried out by the Agency; (10) payment; (11) completion, document handover and archiving.

4.2. No step without approval: prepared documents are submitted for the Customer's approval; until the Customer approves, no document is processed and no field step is started.

4.3. Fees are set per operation based on the operation type, customs point, route and cargo details, and are communicated to the Customer before the operation begins. Circumstances that would create additional cost are notified to the Customer before they are incurred.

5. Wallet terms

5.1. The wallet on the e-Tescil portal is a prepaid account the Customer loads with a balance for use in its operations. The wallet balance may only be used to pay NashBroker service fees; it bears no interest and cannot be transferred to third parties.

5.2. Registration operations may also be charged per operation, independently of the wallet. Payment may be made from the wallet balance, online, or by any other method agreed between the parties in writing.

5.3. Unused wallet balance is refunded, on the Customer's written request, to the payment method originally used.

6. Cancellation and refund framework

6.1. The Customer may cancel operations where field work has not yet begun; in that case, any amount already collected is refunded after deducting the value of services actually rendered up to that point (such as document preparation).

6.2. For operations where field work has begun, refunds are assessed jointly by the parties in light of the stage the operation has reached. Duties, fees and official charges already paid to the customs administration or other public bodies fall outside the scope of refunds.

6.3. Where an operation cannot be completed for a reason attributable to NashBroker, the operation fee is refunded to the Customer.

7. Obligations of the parties

7.1. The Customer is responsible for the accuracy, currency and completeness of the information and documents provided for an operation. Delays and costs arising from wrong or missing information are borne by the Customer.

7.2. NashBroker routes the request to a suitable Agency, coordinates the document and information flow through e-Tescil, keeps the process traceable through the tracking number and informs the parties in their own languages. The physical preparation of documents and the field operations belong to the Agency. Decisions, waiting times and practices of the customs administration and other public authorities are not within any party's control.

8. Scope and limit of liability

8.1. As an intermediary, NashBroker is responsible for its own service in terms of routing the request to the correct Agency, operating the e-Tescil platform and coordinating the information flow.

8.2. Since the physical operations are carried out by the Agency under the Agency's own responsibility, NashBroker is not liable for the Agency's performance, fault, delay, error or omission, or for any direct or indirect material or non-material damages arising therefrom. In such claims, the counterpart is the Agency that actually performs the service.

8.3. NashBroker cannot be held liable for the acts and decisions of third parties (the customs administration, carrier, customs broker, bank/payment institution, etc.), for force majeure, or for damages arising from the Customer's incorrect or incomplete information.

8.4. The limitations in this article do not cover cases involving NashBroker's own intent or gross negligence, or cases where the mandatory provisions of consumer legislation apply; in such cases the applicable law prevails.

9. Data processing summary

9.1. Operation, contact and payment data are processed to deliver the service, route the work to a suitable Agency, keep the parties informed and meet legal obligations. Where the work requires it, data is shared only with the relevant Agency. Details are set out on the Privacy Policy and KVKK Disclosure page, which forms an integral part of this agreement.

10. Effect and amendments

10.1. NashBroker may update this agreement; the current version is published on this page and applies to new operations from its publication date. Operations already in progress remain subject to the version in force on the date they were opened.

10.2. Disputes arising from this agreement are governed by the laws of the Republic of Türkiye.